Ticketing Policies

Poison Apple is non-profit 501c3 organization that is managed solely by volunteers.  We do not have standard operating hours; our volunteers will respond to ticketing inquiries as soon as possible.

Locations: 
Poison Apple Playhouse
847 Arnold Drive, Bay 6, Martinez, CA (Muir Business Park)

Poison Apple Academy
835 Arnold Drive, Martinez, CA  (Muir Business Park)

Lesher Center for the Arts
1601 Civic Drive, Walnut Creek, CA

Always be sure to know which theater we are performing – check your ticket!

Audience Services Manager: Jerry Chirip (jerry@poisonapple.org)

POISON APPLE PLAYHOUSE & ACADEMY

Our theaters are general admission.  Patrons enter based upon the time they check in to the box office.  Please respect the process and your fellow patrons by entering only when your number is called.

Ticketing

Players, Ensemble, Teens & Mainstage Performances:  All patrons must have a ticket for entrance.  

Seeds (I, II & III/Advanced) Performances:  Children under 3 are free IF sitting on the lap of an adult paying patron.  (Children under 3 may occupy a seat only if there is space available. Please check with the House Manager.)

Summer Camp Performances:  Children under 3 are free IF sitting on the lap of an adult paying patron.   (Children under 3 may occupy a seat only if there is space available.  Please check with the House Manager.)

Ticket Exchanges

Tickets may be exchanged for another performance of the same event, depending upon availability.  There is no guarantee that seats will be available and if they are not, we do not issue refunds.  Please email our Audience Services Manager for ticketing needs.

Wait Lists

Some of our performances may sell out.  In this case, we will provide a waitlist opportunity and our Audience Services Manager will be in contact should a ticket become available.

Lobby Seating

We have a limited number of seats available in our lobby when the show title sells out but you wish to attend.  Please ask our Audience Services Manager for ticketing information.

Late Seating

Due to the nature of our small theater, late seating often cannot be accommodated.  The performance House Manager will advise in these cases.  If it is not, you will be afforded a seat in the Lobby to watch the show.

Ticket Fees

All ticket prices include the fees charged to Poison Apple by any vendor (including credit card fees, Lesher Center fees, etc.). 

Special Seating Requests

Poison Apple Playhouse can accommodate one wheelchair/mobility apparatus per performance.  Please be sure to indicate your need for accommodation when purchasing your ticket(s).  Should we be unable to accommodate due to space, our Audience Services Manager will contact you for alternate seating/dates.

If you require an accommodation otherwise (non wheelchair), please indicate in your notes when purchasing your ticket.  Our Audience Services Manager and show House Manager will review prior to show time.

Accommodated seating includes the person + 1 paid patron.  The entire group (should you be more than two people) will not be included in priority seating.

We are not equipped with assistive listening systems for hearing impaired patrons and our shows often do not include microphones for our actors.

LESHER CENTER FOR THE ARTS

On occasion, our Ensemble, Teen and Mainstage shows are performed at Lesher Center for the Arts in downtown Walnut Creek.  All ticketing for these shows is handled by the professionals in that theater.  Please visit www.lesherartscenter.org or call 925.943-7469 for ticket and other information.

Due to licensing restrictions, there is no videography or photography allowed during the performance of any show in any theater.  There is no exception.  You may take photos once the bows begin.  Should you be found to be in violation of this policy, you will be asked to leave the theater and pay the fine should one be imposed upon Poison Apple.  Thank you for your understanding and cooperation.