Poison Apple Productions
Policies and Refunds
We want to be 100% open and transparent about what we do. Please let us know if you have any questions about our policies. We may update these policies from time-to-time. If we do so, we'll be sure to let you know on this page.
Our responsibilities
We care deeply about your safety and privacy. Our primary responsibilities are as follows:
Treat your personal information with the sensitivity and respect it deserves
Ensure that our classes are safe for all our participants
Be up front and direct with you about any issues that may arise, or any questions you may have
If you ever feel that we're not keeping up our end of the bargain, please let us know.
Your responsibilities
Participation at Poison Apple is voluntary (and fun!). While you're participating in one of our shows or workshops and while you're attending a show or anytime you're at the Apple Academy we require that you:
Treat everyone the way you'd wish to be treated and in compliance with our non-discrimination policy
Refrain from recording our shows and violating our agreements with the publishers
Arrive on time and prepared for rehearsals with all necessary materials
Refrain from any other abusive activities, determined at our discretion
Additionally we ask that participants (and their parents) in our larger shows:
Participate in all required volunteer hours
Publicize our shows and help sell tickets
If we discover that you're violating these rules, we may decide to remove you from that and future Poison Apple activities. In the very rare case that we decide to do this, we'll notify you and we'll be crystal clear about why we've done so.
Our refund policy
The first day of class is mandatory for attendance BOTH by the actor AND one legal guardian. Without attendance by both, you will forfeit your place in the session. A full refund (less the non-refundable deposit) may be made to participants if Poison Apple is contacted at least 72 hours before the first day of class. After the first day of class, no refund will be applied.
Without 72 hours’ notice, we are unable to offer the spot to a waitlist actor. We want you! To avoid the forfeiture (and your fee), please communicate withdrawals to classes@poisonapple.org at least 72 hours prior to the first class.
Our Enrollment Policy
Enrollment is on a first come first paid basis. We cannot hold your place; please make your payment promptly through our registration system (currently Jumbula).
Payment plans are available for the balance of your participation fee after initial registration | non-refundable deposit ($100). You may select your preferred payment plan at the end of the online registration, or contact our finance manager (cindy@poisonapple.org) for a custom plan. All fees are required to be paid by the completion of the program (the final class day |performance.)
Families who have siblings participating receive a $25 discount for each additional child participating in that same show title. This is automatically applied through our registration system when multiple immediate family participants enroll.
Note: Many of our participants like to join a session with their friend(s). We cannot guarantee that friends will be in the same class if space does not allow.
If you are a Visions or charter school participant, please contact us and follow all instructions to ensure participation. An approved voucher does not guarantee enrollment. You (the charter participant) must officially enroll using our online registration system. Contact cindy@poisonapple.org with any questions.
Our Waitlist Policy
If your child is on the waitlist, and a spot for that class opens up, you will be notified prior to the first class. We do not add actors to class after the first day.
Casting policy
Roles are not negotiable. If you or your child is unhappy with the assigned role, we encourage you to support them through their disappointment and move forward with a positive outlook. If you choose to withdraw from the class/performance after casting is announced, no refund will be provided.
Closed Classes and Rehearsals
Only participants, teachers, and staff are allowed in the rehearsal room during classes. Friends, siblings, parents, grandparents, out of town guests, and any other people are not allowed to participate or sit in on the class process. This policy ensures a safe space environment where students are allowed to take risks, be silly, loud, and have fun free from judgment, pressure to entertain or to do it 'right.' Our Program Assistants are there to assist with reading, remembering where to go, and help with names, dances, and songs.
We understand that you may be curious as to what goes on during classes, and to see just how it all works, which is why we follow up every class with an email “update” to start that conversation between you and your child. Our teachers are great at communicating any challenges or triumphs with you 5 minutes before and after class and are happy to answer questions and help explain the goings on to you then.
Our data collection & retention policy
When you visit our website, we:
Send anonymized visitor information to Google Analytics
Use cookies to store your site preferences
We use Google Analytics to understand who visits our website, how they got there, and what they did while they were there. It's worth emphasizing that all of this information is anonymized: we can't personally identify you from it.
Additionally, we host our website at SquareSpace. Any data collected by SquareSpace is subject to their Privacy Policy.
When you sign up for a class or workshop, we collect:
Your name and your child's name
Your contact information
Personal information about your child including medical conditions/history.
Your credit card information
We use this information to provide our classes, services and shows to you. We store it and share it with our staff and volunteers if the information is helpful or necessary for them. We require that all our staff treats your information with respect as outlined in Our Responsibilities above.
Your billing information is actually stored by Stripe Payments. Poison Apple never sees your full card information. This is a good thing: Stripe is purpose-built to keep your credit card information secure; it powers many of the largest companies online and has an excellent security and operational record. Use of the Stripe payment system is subject to their terms.
our Photography/recording Policy
Poison Apple photographs and records some of our shows, rehearsals and workshops. We use those recordings and photos for many uses including publicizing our services and shows (like the images on this website).
Images, videos, recordings and copyright law are complicated, so the lawyers insist that we tell you:
Participation or attendance in our classes requires your consent for Poison Apple to use an any and all photographs, video, voice recordings, or other media taken of you or your children including derivative works thereof, and any reproduction of them in any form in any media whatsoever, whether now known or hereafter created, throughout the world in perpetuity.
You also consent to the use of your (or your child's) name or likeness, or an assigned fictitious name, in connection with the exhibition, distribution, merchandising, advertising, exploiting and/or publicizing of Images or Poison Apple. You understand that for the purposes law in the US and abroad, Poison Apple will be the exclusive owner of all rights, including, but not limited to, all copyrights, in and to the Images in whole or part, throughout the universe, in perpetuity, in any medium now known or hereafter developed, and to license others to so use them in any manner Poison Apple may determine in its sole discretion, without any obligation to you.
You waive any right that you may have to inspect and/or approve the use of the Images or any reproductions thereof, by Poison Apple.
If you have an issue with these policies, contact Poison Apple to opt out of sharing your likeness. You must opt out before beginning participation.